Return Policy

  • Customers have up to 15 days after receiving products to initiate a return.

  • Customer is responsible for shipping fees on all return items.

  • There will be a 20% restocking fee.

  • Customer needs to provide the invoice as proof of purchase.

  • Refund will be issued after all return items are inspected. This process can take up to 5 to 10 business days.

FilmGear USA Group Reserves the right to deny refund if:

If our online return center has declined a return for any reason, the order will be shipped back to you and you'll receive an email explaining the details of the declined return. Our online return center will send the order back to you using the original carrier and you should receive it within 10 days.

 

Often times our online return center can reuse the tracking number from your return shipment, so you may be able to use this information to track the return of your declined order.

 

A return may be declined for one of the following reasons:

  • Your return was outside of the return window.

  • The item appears damaged due to user error, negligence or abuse.

  • The originally packed item(s) was lost or missing.

  • The item appears used.

  • The online return center wasn't able to locate the order number or other information needed to process the return.

  • The item is not a FilmGear Product item.

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